Call Center - Customer Service Representative Blackbaud Employee Review

2.0
Jul 11, 2018
Recommend
CEO approval
Business Outlook

Pros

People seemed nice and they provide solid product education.

Cons

During my time at Blackbaud, being a CSR was like working in a call center. The work, however, was difficult. We were required to be off the phone less than 4 minutes between calls which gave us little time to research problems and communicate with clients. Everything was measured by a metric.

Explore other reviews about Blackbaud

5.0
Apr 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Blackbaud is an outstanding place to work. The remote-first culture is a big bonus, but the people and the mission really make it what it is. They are well resourced and put a lot of care into making their employees feel seen, valued and respected. The leadership teams make it a priority to have healthly discourse and ensure accountability from all team members. I love it here!

Cons

Long hours but it is worth it because it is a great place to work!

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Blackbaud Response
2mo
Thank you for sharing such a thoughtful and positive review. We’re glad to hear that the remote-first culture, the people, and the mission resonate so strongly with you, and that you feel seen, valued, and respected in your work. Creating an environment rooted in purpose, accountability, and healthy dialogue is central to how we aim to show up for one another. We appreciate your perspective on the pace and recognize that experiences can vary, but it’s meaningful to hear that the work feels worthwhile and fulfilling for you. Thank you for your kind words and for being part of what makes this a great place to work.
3.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote First company with a dedication to mission and values across the non-profit sector.

Cons

Tough to advance with such longevity among senior leaders.

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