Working at Blackbaud - Customer Support Blackbaud Employee Review

3.0
Oct 22, 2018
Recommend
CEO approval
Business Outlook

Pros

Flexible relaxed working environment, provide a lot of extra perks that other employers would not. Staff are genuine and nice to work with.

Cons

Very HQ focused, smaller offices get forgotten. While opportunity for advancement exists, management have already headhunted who they want for the role and interview the rest of the applicants as a formality. Pay structure is not consistent across teams, new employees can negotiate while existing more senior staff are not compensated for their knowledge or tenure. Decisions about teams and targets are made by higher ups who don’t have a working knowledge of what the ground workers have to deal with on a day to day basis. A lot of products are outdated and cumbersome compared to competitors. QA on updates appear to be non existent as they usually cause more problems than they resolve.

Explore other reviews about Blackbaud

5.0
Jan 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Was able to grow professionally, and be pushed to be the best employee possible

Cons

Honestly, at the time there weren’t many cons.

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Blackbaud Response
5mo
Thank you for your positive feedback! We’re thrilled to hear that you were able to grow professionally at Blackbaud and felt supported in becoming the best employee you could be. Investing in the growth and wellbeing of our people—emotionally, socially, financially, physically, and intellectually—is core to who we are.
1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay, remote work flexibility, you get to work with some very talented folks.

Cons

Used to be proud to work for Blackbaud but that has all but disappeared in last 2 years. Poor and ineffective leadership, false transparency, frequent layoffs, bonuses based off of stock which has been tanking. It's a sinking ship. Avoid at all costs.

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