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      Blackbaud

      Engaged Employer

      Blackbaud reviews

      Where did attention to the clients go? - Customer Success Manager Blackbaud Employee Review

      1.0
      May 9, 2019
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      We have some of the most talented people who know the products and the industry. Work flexibility is great Work with some amazing clients that do good in society

      Cons

      Doesn't value talent Continues to value profit over client satisfaction Mistakenly thinks solutions can stand on their own without client relationships No capability of upward movement in career Interdepartment communication is non-existent which kills innovation New solutions in the market are stealing business with better products and better client/employee relationships Just a company who has lost touch with their clients

      Explore other reviews about Blackbaud

      5.0
      Jan 9, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Was able to grow professionally, and be pushed to be the best employee possible

      Cons

      Honestly, at the time there weren’t many cons.

      avatar
      Blackbaud Response
      5mo
      Thank you for your positive feedback! We’re thrilled to hear that you were able to grow professionally at Blackbaud and felt supported in becoming the best employee you could be. Investing in the growth and wellbeing of our people—emotionally, socially, financially, physically, and intellectually—is core to who we are.
      1.0
      May 27, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible remote work environment and good PTO

      Cons

      Extremely toxic sales culture here with boys club and clear favoritism. Sales director and VP are the reason for this as they are extremely unprofessional. Mass exodus is for a reason and unsure why HR is ignoring claims on sexism and favoritism with every female employee that seems to be leaving. No career growth or opportunities unless you are part of the boys club here as it is apparently and obvious. Ask the right questions before considering a job here. You are unable to be successful here with onboarding because of completely out of touch and delusional sales trainers. Seems like we are in a complete clown show here!

      4
      avatar
      Blackbaud Response
      1w
      Thank you for taking the time to share your experience and perspective. We appreciate your recognition of the breadth of our product portfolio and the opportunities that can come from supporting a wide range of solutions and customers. We’re sorry to hear that your experience with management and organizational dynamics did not meet your expectations. We remain committed to fostering a culture where teams feel supported, work is meaningful, and people are connected through a shared purpose of driving social impact together.
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