Started out great but ended up feeling like just a number - Customer Support Associate Blackbaud Employee Review

3.0
May 23, 2022
Recommend
CEO approval
Business Outlook

Pros

Great support provided during training - when I was trained at least. Facilities were awesome - perks included gym access and a great office lounge.

Cons

No flexibility when it came to leave. Mandated working from home meant little support from management.

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Blackbaud Response
4y
Hello! Thanks for sharing your experience working at Blackbaud. If you are open to sharing additional feedback and would like to talk more about your review, please email blackbaudrecruiting@blackbaud.com. We would love to hear from you, so that we can continue to make Blackbaud a better place to work. Thank you for your feedback!

Explore other reviews about Blackbaud

5.0
Jan 2, 2026
Recommend
CEO approval
Business Outlook

Pros

I enjoy working for the company

Cons

The people are great to work with.

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Blackbaud Response
6mo
Thanks for your review! We appreciate you taking the time to tell us about your experience working at Blackbaud. One of our best assets is our company culture, and that starts first with our people. We pride ourselves on the amazing individuals that we get to work with everyday! Thanks again for sharing your experience!
1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay, remote work flexibility, you get to work with some very talented folks.

Cons

Used to be proud to work for Blackbaud but that has all but disappeared in last 2 years. Poor and ineffective leadership, false transparency, frequent layoffs, bonuses based off of stock which has been tanking. It's a sinking ship. Avoid at all costs.

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