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      Blackbaud

      Engaged Employer

      Blackbaud reviews

      Trying to hang in there... - Customer Success Manager (CSM) Blackbaud Employee Review

      3.0
      Feb 14, 2023
      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall good place to work, good benefits, ability to be remote

      Cons

      Pressure to do more with less, more responsibility for no additional pay, great ideas from leadership but not enough time in the day to execute/carry through, multiple recent reductions in force

      Explore other reviews about Blackbaud

      5.0
      Jan 9, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Was able to grow professionally, and be pushed to be the best employee possible

      Cons

      Honestly, at the time there weren’t many cons.

      avatar
      Blackbaud Response
      5mo
      Thank you for your positive feedback! We’re thrilled to hear that you were able to grow professionally at Blackbaud and felt supported in becoming the best employee you could be. Investing in the growth and wellbeing of our people—emotionally, socially, financially, physically, and intellectually—is core to who we are.
      1.0
      Jul 8, 2026
      It senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay, remote work flexibility, you get to work with some very talented folks.

      Cons

      Used to be proud to work for Blackbaud but that has all but disappeared in last 2 years. Poor and ineffective leadership, false transparency, frequent layoffs, bonuses based off of stock which has been tanking. It's a sinking ship. Avoid at all costs.

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