Upper management. Unfortunately, there's a huge lack of diversity at Blackbaud, and a quick look at their executive board makes it very obvious. Many employees started their career there and have been there for 20+ years, and those are the people who are most resistant to change and have the loudest voice. Unfortunately, Blackbaud lays people off every year so you can never really know who is next. I remember the first layoff where we told this wouldn't become an annual thing, except it did. The most recent layoff cut people who had been there 20+ years, and for some of those people, Blackbaud was the only job they ever had. Pretty brutal. They also get away with underpaying their employees because they lean into the fact that people like working there because of their mission and customers. Start your career here but don't stay long so you can get the pay raise you deserve somewhere else.
