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      Blackbaud

      Engaged Employer

      Blackbaud reviews

      Customer Support Analyst - Anonymous employee Blackbaud Employee Review

      3.0
      Oct 5, 2015
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hour lunch breaks, weekends off, casual dress code, beautiful office, low call volume compared to most call centers, get to help non profit orgs, customers you speak to are usually pleasant and not angry or mean, staff is nice, all the HR people are nice and truly care about your concerns

      Cons

      Training will not prepare you for the job. Training helps a lot, but it will take a lot of tears, frustration and patience until the job gets easy. Not a lot of support once you are out of training. You need to be comfortable with working alone and figuring out things on your own to survive in this position.

      Explore other reviews about Blackbaud

      5.0
      Jan 9, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Was able to grow professionally, and be pushed to be the best employee possible

      Cons

      Honestly, at the time there weren’t many cons.

      avatar
      Blackbaud Response
      6mo
      Thank you for your positive feedback! We’re thrilled to hear that you were able to grow professionally at Blackbaud and felt supported in becoming the best employee you could be. Investing in the growth and wellbeing of our people—emotionally, socially, financially, physically, and intellectually—is core to who we are.
      1.0
      Jul 8, 2026
      It senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay, remote work flexibility, you get to work with some very talented folks.

      Cons

      Used to be proud to work for Blackbaud but that has all but disappeared in last 2 years. Poor and ineffective leadership, false transparency, frequent layoffs, bonuses based off of stock which has been tanking. It's a sinking ship. Avoid at all costs.

      1
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