Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Blackbaud

      Engaged Employer

      Blackbaud reviews

      Good company and employer - Customer Support Associate Blackbaud Employee Review

      4.0
      Jun 12, 2024
      Customer support associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great atmosphere and supportive team Good salary for the position They care about their employees

      Cons

      Lack of development within the team, even though promotions are easy to get they do not result in a big change in everyday responsibilities. Not enough training on how to handle difficult conversations, and difficult to know where to tread the line between standing up for oneself as an agent and appeasing the angry customer.

      avatar
      Blackbaud Response
      2y
      Thanks for your review! We appreciate you taking the time to tell us about your experience working at Blackbaud. One of our best assets is our company culture, and that starts first with our people. We pride ourselves on the amazing individuals that we get to work with everyday! Thanks again for sharing your experience!

      Explore other reviews about Blackbaud

      5.0
      Jan 9, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Was able to grow professionally, and be pushed to be the best employee possible

      Cons

      Honestly, at the time there weren’t many cons.

      avatar
      Blackbaud Response
      5mo
      Thank you for your positive feedback! We’re thrilled to hear that you were able to grow professionally at Blackbaud and felt supported in becoming the best employee you could be. Investing in the growth and wellbeing of our people—emotionally, socially, financially, physically, and intellectually—is core to who we are.
      1.0
      May 27, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible remote work environment and good PTO

      Cons

      Extremely toxic sales culture here with boys club and clear favoritism. Sales director and VP are the reason for this as they are extremely unprofessional. Mass exodus is for a reason and unsure why HR is ignoring claims on sexism and favoritism with every female employee that seems to be leaving. No career growth or opportunities unless you are part of the boys club here as it is apparently and obvious. Ask the right questions before considering a job here. You are unable to be successful here with onboarding because of completely out of touch and delusional sales trainers. Seems like we are in a complete clown show here!

      4
      avatar
      Blackbaud Response
      2w
      Thank you for taking the time to share your experience and perspective. We appreciate your recognition of the breadth of our product portfolio and the opportunities that can come from supporting a wide range of solutions and customers. We’re sorry to hear that your experience with management and organizational dynamics did not meet your expectations. We remain committed to fostering a culture where teams feel supported, work is meaningful, and people are connected through a shared purpose of driving social impact together.
      See reviews by: Helpful|Rating|Date|All
      Related searches: Blackbaud jobs | Blackbaud salaries | Blackbaud benefits | Blackbaud interviews
      Blackbaud reviewsBlackbaud Customer Support Associate reviewsBlackbaud review