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      Block by Block

      Engaged Employer

      Block by Block reviews

      Work at your own risk - Customer Service Representative (CSR) Block by Block Employee Review

      1.0
      Apr 1, 2021
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is good/ 17 weekly

      Cons

      Management plays favoritism! Their so worried about people being in the booth when there was a manager harassing females on the orange line and they didn’t fire him they just moved him to the blue line NO PROTECTION when us CSR we’re getting stabbed and had guns pulled out on us, people spitting on us, a lot of Drug attacks you’ll deal with and Mental people ! And I was told by a manager to eat on the platform where people are spitting on the ground and to take off my work uniform (when that’s all I had to work in) because they didn’t want passengers to know how awful they would treat us. If you didn’t eat because there was no where to eat, YOU DON’T GET A BREAK!

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      Block by Block Response
      5y
      Hello Former MBTA Ambassador: We value your reviews and take them seriously. Our goal is to protect our culture and support our teams. Please call the official Block by Block HR Hotline and discuss your issues so that we can address them as discussed in your training and handbook. Not being offered a break and not taking a break are two different matters. I understand the frustration with not having an official break area, however why could you not have ridden the train to a spot to eat your lunch/dinner? (Employee Relations Hotline 615-850-5451) This is where anyone can report any wrongdoing of any kind. Transit Ambassador training covers all of these types of complaints and who to contact. Good luck in all future endeavors and please call the above number.

      Explore other reviews about Block by Block

      5.0
      Jul 3, 2025
      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good company with upward potential.

      Cons

      Local client can have unrealistic expectations.

      1.0
      Jun 15, 2026
      Operations supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great idea for cities in need .. horrible leadership at the regional level

      Cons

      * Poor company culture and low employee morale. * Lack of strong, effective leadership. * Inconsistent communication from management. * Limited transparency regarding company decisions and policies. * Disorganized operations and unclear expectations. * Employee concerns often go unaddressed. * Perceived favoritism and inconsistent enforcement of standards. * High turnover and low employee retention. * Insufficient training and professional development opportunities. * Lack of accountability among management personnel. * Inadequate attention to workplace safety procedures and PPE requirements. * Employees may feel undervalued despite experience, education, or qualifications. * Disciplinary actions and terminations may lack clear communication or documented justification. * Negative workplace atmosphere that can impact productivity and job satisfaction. * Resistance to employee feedback and suggestions for improvement. * Limited opportunities for career growth and advancement. * Inconsistent application of company policies and standards. * Workplace conflicts may not be addressed effectively or professionally. * Employees may feel unsupported by upper management. * Concerns regarding professionalism and respect in workplace interactions

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