Beware - Anonymous employee Block by Block Employee Review

1.0
Jul 19, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Honestly, the best part about this company is the idea.

Cons

Pretenders; The absolute worse part of block by block is management, from the hiring to management supervisors. They stall their hiring process, put out open positions and ignore their applicants. As a manager and trainer with many years under myself in differing industries. I'm surprised at how terrible this agencies management is. The grossly high turn overs are huge flags, but once onboard you understand the issue immediately. This agency is ran by folks with really bad complexes and attitudes who treat their staff like expendable humans. Before applying, I originally thought they were contracted only for public transit, but learned they were also doing public grounds maintenance as well as acting as community liaisons, embassadors etc. However, they don't actually operate according to what they pretend, nor do they treat they're staff even half as well as they preach in dealing with the public. I would definitely terminate the entire Massachusetts managing sector starting with the director, full clean sweep and hire genuine embassadors who understand staff retention ethics and community engagement. It's a contract for hire focused money racket that's ran on attitudes and short tempers over true interest in performing true management functions. Observe consistent change of their community employee community embassadors and you should register a clear warning sign with block by block. I would certainly start with the director and make my way down the management chain. A company is only as good as those driving it and these folks are not good drivers. Cities need to review and contract better agencies.

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Block by Block Response
3y
Thank you for taking the time to compose this review. I can tell that you are a Former Transit Ambassador in Downtown Boston. The ad that you are referring to "always being open" is in fact "always open." We are always looking for great attitudes and personality to fill these roles. You see, an Ambassador is a state of mind as well as a job. Our successful Ambassadors really enjoy people, their community and their jobs. They seek out people to help, smile at, engage with. We are hospitality first and our other roles second. That is what we are known for and why we are awarded contracts. We are so sorry that you didn't have a good experience with BBB as we work so hard on our culture and treating each other the way we would want to be treated. We wish you well in all your future endeavors. Good luck!

Explore other reviews about Block by Block

5.0
Jul 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Good company with upward potential.

Cons

Local client can have unrealistic expectations.

1.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great idea for cities in need .. horrible leadership at the regional level

Cons

* Poor company culture and low employee morale. * Lack of strong, effective leadership. * Inconsistent communication from management. * Limited transparency regarding company decisions and policies. * Disorganized operations and unclear expectations. * Employee concerns often go unaddressed. * Perceived favoritism and inconsistent enforcement of standards. * High turnover and low employee retention. * Insufficient training and professional development opportunities. * Lack of accountability among management personnel. * Inadequate attention to workplace safety procedures and PPE requirements. * Employees may feel undervalued despite experience, education, or qualifications. * Disciplinary actions and terminations may lack clear communication or documented justification. * Negative workplace atmosphere that can impact productivity and job satisfaction. * Resistance to employee feedback and suggestions for improvement. * Limited opportunities for career growth and advancement. * Inconsistent application of company policies and standards. * Workplace conflicts may not be addressed effectively or professionally. * Employees may feel unsupported by upper management. * Concerns regarding professionalism and respect in workplace interactions

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