Pros
The customers are loyal and become fast friends and show a lot of appreciation for the product.
Cons
HR team basically doesnt exist. I had so many instances where leaders were inappropriate with me and nothing was done about it. Or my peers would be treated horribly by customers/other peers and nothing would be done about it. It really does feel like the blind leading the blind. There is no diversity - for every 12 men there is 1 female in a leadership position which felt really uncomfortable at times to be a part of. They do as many illegal things as they can when it comes to labor laws and are only now getting more regulated. Its a really crappy and unorganized work place in every aspect. Managers "Cafe Leaders" only care about numbers and will do anything to their staff to get those numbers approved by the few people above them. Im happy to be out of this toxic workplace and I feel so much safer now that I am. Instead of encouraging employees to stick it out and get ahead and excel in the company they just move them to a different cafe to start all the process over again so that they can buy themselves more time.