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Bobby Dodd Institute

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Good and Bad of a call center nightmares - Customer Service Representative Bobby Dodd Institute Employee Review

2.0
Oct 3, 2019
Recommend
CEO approval
Business Outlook

Pros

Good missions statement however call center as of this year totally lost.

Cons

New representatives not properly trained and the environment lacks safety

Explore other reviews about Bobby Dodd Institute

2.0
Dec 11, 2024
Recommend
CEO approval
Business Outlook

Pros

Work from home supporting individuals in need

Cons

Overall, the company is a great organization to work for, with a meaningful mission, vision, and values. However, be cautious when working in the Family Support Services Division or Workforce Development Division. These divisions lack knowledgeable leadership, are not purpose-driven, and show a lack of empathy towards the individuals they support. Additionally, they often fail to provide adequate guidance, proper training, or coaching to support the team, leading to extreme burnout. Furthermore, there have been concerns regarding the Vice President's leadership style/ experience, resulting in extremely high staff turnover.

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