Outsourced our jobs to Philippines - Contact Specialist Bon Secours Mercy Health Employee Review

Great hours and location was key to accepting position.

At times there are moments you don't get off on time.

Great team environment with supportive coworkers and providers. Leadership encourages teamwork, and the company offers good benefits and stability. Working directly with patients can be very rewarding, and the organization focuses strongly on patient-centered care through Bon Secours Mercy Health.

Workload can be very demanding at times, especially with staffing shortages and high patient volume. Communication between departments can occasionally be inconsistent, and opportunities for growth or advancement can be difficult to obtain. Balancing front desk responsibilities with patient needs can also become stressful during busy clinic hours at Bon Secours Mercy Health.