Bureaucratic culture with a lack of strategic leadership - Senior Manager Booking.com Employee Review

2.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great campus, good compensation, diversity & inclusion,

Cons

Lack of Strategic Vision: Executive leadership frequently abandons long-term planning to chase the latest industry trends, creating whiplash and competing priorities across the organization. Zero Accountability: Leadership failures go unaddressed, while the resulting operational friction falls on the wider team. Bureaucratic Bottlenecks: Post-restructuring, the culture has become incredibly slow. Even minor decisions require senior-level approval, stalling progress due to leadership's limited availability. Unsupported Middle Management: Managers are caught in the middle without the tools or authority necessary to navigate the severe disconnect between senior management and individual contributors.

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Booking.com Response
4d
Thank you for taking the time to share your feedback. We’re glad to hear that the campus, compensation, and diversity and inclusion efforts were positive aspects of your experience. At the same time, we’re sorry to hear that strategic direction and leadership did not meet your expectations. Feedback like yours is valuable as we continue reflecting on how leadership decisions are experienced across the organisation. The Booking.com team

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
1mo
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
4.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

People are great, I have created amazing connections and friendships along the way. Fun work environment we work hard but are able to play harder. Global reach, often connecting with people around the world.

Cons

Not much mobility and constant change. Hard to be stable in that kind of environment. Many times the plan is not fully complete before expecting execution and very siloed creating duplication of effort and work.

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