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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      Supportive managers, but peak season is chaotic - Customer Service Representative Booking.com Employee Review

      4.0
      Jun 22, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work environment is pretty good, managers actually feel supportive

      Cons

      Peak season is a nightmare, get ready to spend 2+ hours on the phone making changes to 10 properties one by one, the higher departments like finance are radio silence and fully unreachable, which means if they create an issue, you'll take the brunt of it

      avatar
      Booking.com Response
      5d
      Thank you for sharing your experience. We’re pleased to hear that the work environment and support from managers have been positive aspects of your role. At the same time, we appreciate your honest feedback on peak season pressures and the challenges of navigating internal processes. Feedback like yours is important as we continue working to better support teams in demanding customer-facing roles. The Booking.com team

      Explore other reviews about Booking.com

      5.0
      May 30, 2026
      Booker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      1mo
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      4.0
      Jul 7, 2026
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      People are great, I have created amazing connections and friendships along the way. Fun work environment we work hard but are able to play harder. Global reach, often connecting with people around the world.

      Cons

      Not much mobility and constant change. Hard to be stable in that kind of environment. Many times the plan is not fully complete before expecting execution and very siloed creating duplication of effort and work.

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