Great Experience! - Accommodation Service Booking.com Employee Review

5.0
Oct 15, 2017
Recommend
CEO approval
Business Outlook

Pros

One can improve their cs and communication skills. Discounts and reimbursements when using Booking.com on holidays. Quarter bonus, and yearly activities. Friendly working environment.

Cons

Customer Service positions may not be satisfying in terms of career development after a certain period of time.

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Booking.com Response
7y
Thank you for this feedback. We’re happy to hear you had a great experience with us. Because our customer service roles never use scripts, our agents get to develop strong communication and customer service skills. We’re glad you benefited from that, along with our friendly work culture. We appreciate hearing your thoughts on job satisfaction. We believe in giving everyone the opportunities they need to develop. It is true that not all opportunities may be in the local office or that career development may require geographical mobility due to our Global Business. So when employees start to feel that they can grow more, we encourage them to speak with their direct manager and work together on their next move. Many thanks, The People Team at Booking.com

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
1mo
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
4.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are very good, hybrid office situation

Cons

management is typically in Amsterdam, sometimes early hour calls

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