Conditions ok, but no progression possible - Customer Service Executive Booking.com Employee Review

For the bonuses, very hard objectives Working hours: 15h50-23:50, no extra pay for working in the week-end (twice a month) and after 20:00 (until 00:00) 30 mins for lunch only Very bad management, and very few transparency, all important informations are hidden or secret, never seen a department manager around Agents obliged to lie to hotels that do not bring money to the company, and tell them they have their own hotels department, when the phone line is just redirected to the customer service Obliging hotels to use their system without any training and invoicing them for any issues incurred such as overbooking