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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      Nice environment and competitive salary, little bureaucracy but also difficult to grow within the company. - Customer Service Executive Booking.com Employee Review

      3.0
      Jul 9, 2014
      Customer service executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      The office has very comfortable working environment and offers free lunch. The salary and bonus are competitive and reasonable. The management team shows humane kindness towards employees and tries to motivate them by different kinds of incentives and activities.

      Cons

      It's very tiring to work during high season due to high volume of phone calls and emails. The working shift is not fixed and not very pleasant. The team leaders have very strict and high target requirement. It's also difficult to get promoted within the company.

      Explore other reviews about Booking.com

      5.0
      May 30, 2026
      Booker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      1mo
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      4.0
      Jul 7, 2026
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      People are great, I have created amazing connections and friendships along the way. Fun work environment we work hard but are able to play harder. Global reach, often connecting with people around the world.

      Cons

      Not much mobility and constant change. Hard to be stable in that kind of environment. Many times the plan is not fully complete before expecting execution and very siloed creating duplication of effort and work.

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