Q: What are the top reviewed jobs at Booking.com?

Account Manager (728) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (264) , Account Executive (229) , Software Engineer (179) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

Question 1

Is Booking.com a good company to work for?

Accepted Answer

Booking.com has an overall rating of 4.1 out of 5, based on over 9,170 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 80% of employees would recommend working at Booking.com to a friend and 68% have a positive outlook for the business. The best reviews about Booking.com have been left by employees working as Senior Account Manager, Account Executive and CSE.

Question 2

Does Booking.com pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 3% over the last 12 months.

Question 3

How satisfied are employees working at Booking.com?

Accepted Answer

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

Question 4

What are the top reviewed jobs at Booking.com?

Accepted Answer

Account Manager (728), Customer Service Representative (493), Customer Service Specialist (402), Customer Service Executive (264), Account Executive (229), Software Engineer (179), Customer Service (161), Credit Controller (117), Senior Account Manager (101), Customer Service Guest Specialist (100), Software Developer (92), Team Leader (92), Product Manager (70), Customer Service Agent (65), CSE (60)

Question 5

What are the pros of working at Booking.com according to real employee reviews?

Accepted Answer

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 641 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 582 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 531 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 527 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 366 reviews))

Question 6

What are the cons of working at Booking.com according to real employee reviews?

Accepted Answer

"Management is bad very bad so so bad" ((in 475 reviews)); "Bad managers are very bad" ((in 249 reviews)); "Bad leadership as far as I know." ((in 98 reviews)); "No career opportunities in Zagreb" ((in 70 reviews)); "Bad management as their is favoritism in this company, and too many show offs." ((in 60 reviews))

Question 7

What are employees saying about Booking.com layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

Question 8

What are the top reviewed Booking.com locations?

Accepted Answer

Orlando, Grand Rapids, Bellevue, Seattle, New York, San Francisco, Los Angeles, Wyoming, Washington, Chicago, Houston, Boston, Reston, Denver, Miami, Atlanta, Austin, San Juan, Amsterdam, Nashville, Salt Lake City, Dallas, Berlin, Las Vegas, New Orleans, Issaquah, Rockledge, Germany, Jersey City, Springfield

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Solid start with unexpected ending - Customer Service Representative Booking.com Employee Review

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