Great place to work - Senior Customer Service Representative Booking.com Employee Review

5.0
Sep 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Great culture, benefits and pay.

Cons

Not very flexible on schedules. Not easy to get time off.

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Booking.com Response
2y
Thanks for sharing your perspective. It’s great to see that you can reflect on your time as a Senior Customer Service Representative favorably so far, and that your experience has been rewarding; a testament that we’re moving in the right direction. It’s unfortunate that you don’t feel the same way with regards to the internal work structure, however. Should you not have done so yet, we’d encourage you to reach out to your HR Manager to discuss the possibilities. Thank you for being onboard with us. The Booking.com team

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
1mo
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
4.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

People are great, I have created amazing connections and friendships along the way. Fun work environment we work hard but are able to play harder. Global reach, often connecting with people around the world.

Cons

Not much mobility and constant change. Hard to be stable in that kind of environment. Many times the plan is not fully complete before expecting execution and very siloed creating duplication of effort and work.

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