Great start, poor ending - Customer Support Specialist Booking.com Employee Review

Micromanagement. The main office manager is afraid of competition promoting only those people who will praise him unconditionally and wont express any opinion different from his own. Development within the company is limited, it's way easier to get hired for higher role externally than internally, unless you are good friend or drinking partner of the CSM. Most of TL's have 0 knowledge about hospitality business and e-commerce, guidelines and product itself making them useless and incapable to support agents in the team. Management knows how to make beautiful promises but fails to keep them.