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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      Customer Service Executive - English - Customer Service Executive Booking.com Employee Review

      3.0
      Jan 9, 2016
      Customer service executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      As a American Travel Agent who worked in Amsterdam NL, It's a great place to work when living in a foreign country because everyone must know English. You feel comfort in hearing your native language when so far from home. Great social functions.

      Cons

      Horrible salary wages for Customer Service Executive who are the front line customer service for the company. HR does not match qualification and experience. It you're not apart of the social click you won't advance for one year. Not to motivating for someone with years of experience to sit in one position for one year.

      Explore other reviews about Booking.com

      5.0
      May 30, 2026
      Booker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      1mo
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      4.0
      Jul 7, 2026
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      People are great, I have created amazing connections and friendships along the way. Fun work environment we work hard but are able to play harder. Global reach, often connecting with people around the world.

      Cons

      Not much mobility and constant change. Hard to be stable in that kind of environment. Many times the plan is not fully complete before expecting execution and very siloed creating duplication of effort and work.

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