Pros
Bill Boyd. He and a few others are still very genuine and there are many loyal employees who stay with the company solely because of him.
Cons
Senior leadership doesn't care about the employees. They only care about revenue and shareholders. Long time employees are shown quite a bit of favoritism and new employees suffer, get frustrated because of backstabbing and poor wages, then leave to work for real companies if they can. Boyd has grown so much over the last 10 years that rather than making things efficient and help employees, they have lost focus on what made the company great… ITS EMPLOYEES. Rather, they keep taking benefits away, giving 1% increases and expect employees to smile and give great service to guests. They have also eliminated many full-time jobs and replaced with on-call or part-time so they don't have to pay benefits. Shame on you!