Great AI Platform, Disappointing Human Experience - Recruiter Braintrust Employee Review

My interactions with the Braintrust recruiter (or customer success manager) felt transactional and surface-level. There was little effort to build a real connection, provide proper context, or follow through meaningfully. Communication lacked transparency, and it often felt like I was just another ticket in a system—not a person worth engaging with. In a space built on intelligence—human or artificial—I expected more from the people powering the platform.