Believe the hype - Customer Onboarding Manager Braze Employee Review

5.0
Sep 28, 2021
Recommend
CEO approval
Business Outlook

Pros

Braze really is that ideal place to work. The team, product and leadership are incredible. There is " open door" teamwork across every department. And if you need help figuring something out, management will help you with no judgement or condemnation. They are invested in you succeeding on a personal and professional level. It's very cool to be 100% yourself and focus on doing good work. - Strong product that works well. - Very social and fun loving team and culture. Even remote you feel connected. - The best logos and clients in business

Cons

As everyone else says, this place requires alot out of you mentally . There is heavy expectation to onboard alot of intricate information. It can take months for it all to click. So you can feel frustrated for a while trying to keep up on all the processes. But they are really well documented processes. So it's manageable. You'll find your self doing too much work at times. It's hard to shut off as there's always something left to be done. But managers trust you enough to handle your workload. There's encouragement to take PTO when and how long you need, to recharge.

Explore other reviews about Braze

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Phenomenal company culture, unlimited PTO actually encouraged, solid onboarding structure, great pay, incredible benefits especially for parents.

Cons

Extremely diverse tech stack that can be difficult to master. CSM roles involve significant strategic guidance beyond normal role expectations. Workload can vary significantly based on which clients you receive.

2.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Braze has many smart, kind, and talented people, and I had the chance to work with colleagues who genuinely cared about doing good work. The company also gave me opportunities to grow and lead programs at scale. The product is respected, the customer base is impressive, and there are still teams doing excellent work despite the broader challenges.

Cons

The company became increasingly frenetic, with shifting priorities, unrealistic goals, and too much work happening without clear ownership or coordinated strategy. Decisions often felt reactive, and teams responsible for execution were not consistently included early enough in planning. There was also a growing emphasis on visibility, internal process, and last-minute requests, which made it harder to focus on thoughtful work or build sustainable programs. The experience can vary significantly by team and manager. Strong performers may find themselves rewarded with more volume rather than more influence, while organizational changes and unclear direction can make it difficult to understand how decisions are being made.

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