A culture in transition - Anonymous employee Braze Employee Review

4.0
Dec 22, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Many highly-motivated, intelligent individuals - High emphasis on employee morale and willingness to invest in team bonding activities, a pleasant and welcoming office environment, and a well-stocked pantry - Leaders who care for their team members' professional growth and take the time to coach and mentor them

Cons

The challenges faced appear to largely stem from the organisation's struggle to transition from a start-up-like culture to that of a larger corporation. While ownership and autonomy are highly valued and encouraged, achieving them in practice is challenging within a growing, relatively large organisation. Despite good intentions, launching new projects often proves difficult due to the need to navigate multiple layers of bureaucracy across various departments. This creates a paradox: while there is significant red tape to manage, projects frequently lack a clear owner, making it difficult to move quickly and efficiently.

Explore other reviews about Braze

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Phenomenal company culture, unlimited PTO actually encouraged, solid onboarding structure, great pay, incredible benefits especially for parents.

Cons

Extremely diverse tech stack that can be difficult to master. CSM roles involve significant strategic guidance beyond normal role expectations. Workload can vary significantly based on which clients you receive.

2.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Braze has many smart, kind, and talented people, and I had the chance to work with colleagues who genuinely cared about doing good work. The company also gave me opportunities to grow and lead programs at scale. The product is respected, the customer base is impressive, and there are still teams doing excellent work despite the broader challenges.

Cons

The company became increasingly frenetic, with shifting priorities, unrealistic goals, and too much work happening without clear ownership or coordinated strategy. Decisions often felt reactive, and teams responsible for execution were not consistently included early enough in planning. There was also a growing emphasis on visibility, internal process, and last-minute requests, which made it harder to focus on thoughtful work or build sustainable programs. The experience can vary significantly by team and manager. Strong performers may find themselves rewarded with more volume rather than more influence, while organizational changes and unclear direction can make it difficult to understand how decisions are being made.

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