Pros
Pay is good, bonuses are good if you are good enough to get them. Managers are nice .
Cons
Watch out because they start you out on the late shift and they tell you that you can change to an earlier shift if you want to after 6 months. LIARS!!! There is a waiting list to get on an earlier shift. If you are lucky you can change shifts. I was there for a year and a half before I was switched. Management also reviews you every couple of weeks, and they emphasize on what you did wrong versus what you did right. It's really frustrating. I left there thinking I couldn't do anything right. That place is so politically correct it makes me want to vomit. Also it's hard to post to another department to get off the phones because the people who aren't on the phone never leave. They hold on to those jobs because they don't like being on the phone either. I just hate call center work. I'll live in my car before I ever do it again.