Great employer and excellent benefits - Customer Service Aministrator Brighter Strides ABA Employee Review

Honestly a great place to work. The people are supportive, leadership is approachable, and you don’t feel like just another number. There’s a lot of trust given to employees to do their jobs well, and questions or ideas are always welcome. The work feels meaningful, and the culture is genuinely positive without being forced.

Things can move fast at times and priorities can shift, especially as the company grows. That can be a bit of an adjustment, but it’s manageable and usually communicated well.

Flexible scheduling, In-home and clinic-based

In my experience, the challenges associated with this company significantly outweigh the benefits. One of my primary concerns is the apparent lack of accountability regarding staff conduct. There have been reports of technicians engaging in inappropriate interactions with clients, including allegations serious enough to be reported to the relevant board. Despite management being aware of these concerns, some individuals have reportedly continued working with the same clients. Communication and scheduling practices are also problematic, particularly for in-home services. Clients may be assigned or services initiated without adequate communication with the supervising BCBA, which can create challenges in maintaining continuity and quality of care. Additionally, upper management can be difficult to reach. When concerns are raised, responses often lack clarity or resolution, leaving issues unresolved. This can be frustrating for both employees and those advocating for client needs.