Corporate employees, stay away. - Anonymous employee Brightside Health Employee Review

1.0
Sep 3, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None honestly. They offer free health insurance but no 401k contributions. So if you already have insurance elsewhere, it’s a total loss.

Cons

Literally everything. They will lie to you and promise you opportunities for growth and advancement and then lay you off after promising that your job is safe. Our team was told to “calm down” after experiencing 3 rounds of layoffs in 2 months and that our jobs were completely safe to end up being laid off after all. They used us to teach them what we know and then posted our job positions the same day we were laid off for half the salary. They offered all of us ONE WEEK of severance. Run as far away from this company as you can.

Explore other reviews about Brightside Health

5.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

I highly recommend this company as its been a positive experience working here. The pay is competitive and the scheduling is very flexible. They support a healthy work/life balance. I also feel that the platform is very user friendly.

Cons

The pay schedule is once a month which can be difficult. And although I have not had trouble reaching support I have had complaints from clients that support doesnt respond promptly to their inquiries or concerns.

1.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

They have good insurance and offer some other benifits

Cons

is literally the worst job I have ever had. I chose to leave because of what I believe to be serious ethical concerns and a lack of real support for both clinicians and clients. For the last two years, I have watched clients struggle while clinicians were expected to meet unrealistic productivity demands with little regard for continuity of care or quality treatment. The focus often felt more centered on numbers, scheduling, and metrics than on actual client wellbeing. One of the biggest issues was the inability to properly maintain continuity with clients. Clinicians were often restricted in how we could communicate, follow up, or advocate for the people under our care. Clients would disappear into scheduling systems, sit in “boxes,” or go without appropriate support while staff were left without clear direction or meaningful assistance. There was also a major lack of accessibility and human support. Clients and clinicians alike often could not reach an actual person by phone, and many issues seemed to go unresolved for long periods of time. It created an environment where both staff and clients felt unsupported and unheard. I stayed because I genuinely cared about my clients, and many of them deserved far better than what they received. But after two years of watching ongoing operational problems, poor communication, and what felt like profit being prioritized over ethical care, I finally realized it was time to move on. There are good clinicians working there who truly care, but the overall system itself is deeply flawed.

3
avatar
Brightside Health Response
1mo
Thank you for taking the time to share your perspective and for the care you provided to patients during your time at Brightside. We recognize that delivering mental healthcare at scale comes with challenges, and we’re continually evolving our systems, operations, and support structures to better support both clinicians and patients. Feedback from clinicians is valuable and plays an important role in helping us continue to grow and improve as an organization. Our mission remains centered on expanding access to quality mental healthcare while supporting the clinicians who make that care possible every day. If you’re open to sharing additional feedback, we encourage you to reach out directly to our HR team at hr@brightside.com. We appreciate the time and care you contributed at Brightside and wish you all the best moving forward.
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