I love it here - Anonymous employee Brightside Health Employee Review

5.0
Nov 13, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Room for growth, supportive HR team, Leadership, Work Managment and Co-workers! Great insurance benefits, PTO, and lots of Holidays observed. The work hours aren't too bad. I've had a lot going on in my personal life that took a toll on me, but with the support of the leadership team, and HR, and work management being flexible with my schedule I would have to say I don't know how I would have gotten through everything without their support. Mental Health is taken very seriously with Brightside, and I truly am grateful for that. The option of picking up overtime when offered is always appreciated especially in these times. In member services you're not on phones taking incoming/outbound calls for your entire shift :). As long as you come to work and do what is expected of you, you will do just fine. I appreciate having a manager that isn't constantly looking over my shoulders and breathing down the back of my neck. I look forward to the growth of Brightside, the opportunities are endless here. Work life balance, & inclusion-GREAT!

Cons

Pay would be the only con at this time.

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Brightside Health Response
1y
Thank you for sharing your experience! It’s wonderful to hear that you feel supported by your team and leadership, especially during challenging times. At Brightside, we’re committed to fostering a workplace that values mental health, growth, and work-life balance, so it’s great to know that these values resonate with you. We also appreciate your feedback on pay and will continue to explore ways to provide competitive compensation. Your contributions make a difference, and we’re grateful to have you as part of the Brightside team!

Explore other reviews about Brightside Health

5.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

I highly recommend this company as its been a positive experience working here. The pay is competitive and the scheduling is very flexible. They support a healthy work/life balance. I also feel that the platform is very user friendly.

Cons

The pay schedule is once a month which can be difficult. And although I have not had trouble reaching support I have had complaints from clients that support doesnt respond promptly to their inquiries or concerns.

1.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

They have good insurance and offer some other benifits

Cons

is literally the worst job I have ever had. I chose to leave because of what I believe to be serious ethical concerns and a lack of real support for both clinicians and clients. For the last two years, I have watched clients struggle while clinicians were expected to meet unrealistic productivity demands with little regard for continuity of care or quality treatment. The focus often felt more centered on numbers, scheduling, and metrics than on actual client wellbeing. One of the biggest issues was the inability to properly maintain continuity with clients. Clinicians were often restricted in how we could communicate, follow up, or advocate for the people under our care. Clients would disappear into scheduling systems, sit in “boxes,” or go without appropriate support while staff were left without clear direction or meaningful assistance. There was also a major lack of accessibility and human support. Clients and clinicians alike often could not reach an actual person by phone, and many issues seemed to go unresolved for long periods of time. It created an environment where both staff and clients felt unsupported and unheard. I stayed because I genuinely cared about my clients, and many of them deserved far better than what they received. But after two years of watching ongoing operational problems, poor communication, and what felt like profit being prioritized over ethical care, I finally realized it was time to move on. There are good clinicians working there who truly care, but the overall system itself is deeply flawed.

3
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Brightside Health Response
1mo
Thank you for taking the time to share your perspective and for the care you provided to patients during your time at Brightside. We recognize that delivering mental healthcare at scale comes with challenges, and we’re continually evolving our systems, operations, and support structures to better support both clinicians and patients. Feedback from clinicians is valuable and plays an important role in helping us continue to grow and improve as an organization. Our mission remains centered on expanding access to quality mental healthcare while supporting the clinicians who make that care possible every day. If you’re open to sharing additional feedback, we encourage you to reach out directly to our HR team at hr@brightside.com. We appreciate the time and care you contributed at Brightside and wish you all the best moving forward.
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