Manipulative, coercive, exploitive - Anonymous employee Brightside Health Employee Review

1.0
Jan 23, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote work, insurance coverage is good, easy job

Cons

The internal expectation is toxic - very much a “we’re family!” Environment that is undoubtedly meant to manipulate you. Often promising things to people so they don’t leave and then gaslighting them later when they ask about why it was never carried through, nearly all of their reviews are falsified - what I mean by this is they highly encourage every single new hire to leave a review and when you pay close attention, people will highlight that they’ve only completed onboarding. Absolutely no authentic review from corporate because they aren’t allowed to say anything constructive other than “what company doesn’t have growing pains hehe”. The purpose is to skew the rating as much as they can. They have had multiple rounds of lay offs EVERY YEAR yet continue to hire? They continue to create incredibly dumb videos about how amazing of a place it is to work - it is NOT amazing to work for a place that offers no security and only cares for the bottom dollar. If they are a top place to work and doing as well as they describe, why do they lay off so often? It is not a normal part of growth as they will lead people to believe. The therapist expectations are incredibly coercive and misleading, it is contributing to the absolute downfall of this field, and the pay is absolutely anbysmal and leaning towards better help. They can’t legally require UR but manage to encourage it, and their “salary” positions are absolutely awful for therapists. Don’t do it! Whether corporate or clinical, I’d absolutely stay away.

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Brightside Health Response
1y
We’re truly sorry to hear that this has been your experience. At Brightside Health, we deeply value our employees—both corporate and clinical—and we never want anyone to feel unsupported or unheard. Your feedback is important, and we take it seriously. We recognize that communication and transparency are key during times of change, and we are always striving to improve in these areas. We appreciate your honesty and would welcome the opportunity to listen and learn from your experience. If you’re open to it, please reach out to hr@brightside.co, so we can better understand your concerns and work toward meaningful improvements. Wishing you the best, — Brightside Health Team

Explore other reviews about Brightside Health

5.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

I highly recommend this company as its been a positive experience working here. The pay is competitive and the scheduling is very flexible. They support a healthy work/life balance. I also feel that the platform is very user friendly.

Cons

The pay schedule is once a month which can be difficult. And although I have not had trouble reaching support I have had complaints from clients that support doesnt respond promptly to their inquiries or concerns.

1.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

They have good insurance and offer some other benifits

Cons

is literally the worst job I have ever had. I chose to leave because of what I believe to be serious ethical concerns and a lack of real support for both clinicians and clients. For the last two years, I have watched clients struggle while clinicians were expected to meet unrealistic productivity demands with little regard for continuity of care or quality treatment. The focus often felt more centered on numbers, scheduling, and metrics than on actual client wellbeing. One of the biggest issues was the inability to properly maintain continuity with clients. Clinicians were often restricted in how we could communicate, follow up, or advocate for the people under our care. Clients would disappear into scheduling systems, sit in “boxes,” or go without appropriate support while staff were left without clear direction or meaningful assistance. There was also a major lack of accessibility and human support. Clients and clinicians alike often could not reach an actual person by phone, and many issues seemed to go unresolved for long periods of time. It created an environment where both staff and clients felt unsupported and unheard. I stayed because I genuinely cared about my clients, and many of them deserved far better than what they received. But after two years of watching ongoing operational problems, poor communication, and what felt like profit being prioritized over ethical care, I finally realized it was time to move on. There are good clinicians working there who truly care, but the overall system itself is deeply flawed.

3
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Brightside Health Response
1mo
Thank you for taking the time to share your perspective and for the care you provided to patients during your time at Brightside. We recognize that delivering mental healthcare at scale comes with challenges, and we’re continually evolving our systems, operations, and support structures to better support both clinicians and patients. Feedback from clinicians is valuable and plays an important role in helping us continue to grow and improve as an organization. Our mission remains centered on expanding access to quality mental healthcare while supporting the clinicians who make that care possible every day. If you’re open to sharing additional feedback, we encourage you to reach out directly to our HR team at hr@brightside.com. We appreciate the time and care you contributed at Brightside and wish you all the best moving forward.
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