Brightside does not pay your actual earnings - Psychotherapist Brightside Health Employee Review

1.0
Sep 13, 2025
Recommend
CEO approval
Business Outlook

Pros

There have been no pros of working at Brightside.

Cons

I have been paid incorrectly for two consecutive months. When I brought this to their attention after the first month, I was told to inform the payroll department of the mistakes. If Payroll finds any errors, you then have to wait until the following month to be paid. The overall communication at Brightside is poor. After three weeks they invite you to schedule a Zoom meeting with your clinical lead and HR if you have any questions or issues to discuss. They responded to my request with Payroll and my clinical after ten days, but did not offer a Zoom meeting. Incredibly HR sent me an email saying that my concerns were resolved. I would advise to stay away from Brightside.

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Brightside Health Response
10mo
We’re really sorry to hear about your experience. Timely pay and clear communication are essential, and it’s important to us that every team member feels supported throughout their time at Brightside. Thank you for sharing this feedback. If you’re open to reconnecting, please reach out to hr@brightside.com so we can make sure your concerns have been fully addressed.

Explore other reviews about Brightside Health

5.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

I highly recommend this company as its been a positive experience working here. The pay is competitive and the scheduling is very flexible. They support a healthy work/life balance. I also feel that the platform is very user friendly.

Cons

The pay schedule is once a month which can be difficult. And although I have not had trouble reaching support I have had complaints from clients that support doesnt respond promptly to their inquiries or concerns.

1.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

They have good insurance and offer some other benifits

Cons

is literally the worst job I have ever had. I chose to leave because of what I believe to be serious ethical concerns and a lack of real support for both clinicians and clients. For the last two years, I have watched clients struggle while clinicians were expected to meet unrealistic productivity demands with little regard for continuity of care or quality treatment. The focus often felt more centered on numbers, scheduling, and metrics than on actual client wellbeing. One of the biggest issues was the inability to properly maintain continuity with clients. Clinicians were often restricted in how we could communicate, follow up, or advocate for the people under our care. Clients would disappear into scheduling systems, sit in “boxes,” or go without appropriate support while staff were left without clear direction or meaningful assistance. There was also a major lack of accessibility and human support. Clients and clinicians alike often could not reach an actual person by phone, and many issues seemed to go unresolved for long periods of time. It created an environment where both staff and clients felt unsupported and unheard. I stayed because I genuinely cared about my clients, and many of them deserved far better than what they received. But after two years of watching ongoing operational problems, poor communication, and what felt like profit being prioritized over ethical care, I finally realized it was time to move on. There are good clinicians working there who truly care, but the overall system itself is deeply flawed.

3
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Brightside Health Response
1mo
Thank you for taking the time to share your perspective and for the care you provided to patients during your time at Brightside. We recognize that delivering mental healthcare at scale comes with challenges, and we’re continually evolving our systems, operations, and support structures to better support both clinicians and patients. Feedback from clinicians is valuable and plays an important role in helping us continue to grow and improve as an organization. Our mission remains centered on expanding access to quality mental healthcare while supporting the clinicians who make that care possible every day. If you’re open to sharing additional feedback, we encourage you to reach out directly to our HR team at hr@brightside.com. We appreciate the time and care you contributed at Brightside and wish you all the best moving forward.
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