Great culture, leadership and strategy - Director Brightspeed Employee Review

5.0
Feb 15, 2023
Recommend
CEO approval
Business Outlook

Pros

Competitive Pay Remote work opportunities Inclusive environment Strong Internal Communication Growing Company Strong Company Investment in providing a great product and great service experience

Cons

There are growing pains - this is a start-up and some processes don't exist or are getting established Inherited a bad reputation from the previous service provider - CenturyLink didn't invest in product and service upgrades - building company reputation will be an uphill climb

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Brightspeed Response
3y
Thank you for taking the time to share your experience working at Brightspeed so far! We are working hard to continue to improve the customer experience and we appreciate employees like you who are helping us in that effort!

Explore other reviews about Brightspeed

5.0
Dec 31, 2025
Recommend
CEO approval
Business Outlook

Pros

Solid benefits, great time off, fantastic manager, tons of growth opportunities, and aggressive committment to development

Cons

Extremely fast growth can create some bumps along the way

2.0
Feb 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The few Managers that care about their employees

Cons

Morale at all time low, along with a very anxious culture. "Leadership" with no leadership skills, no processes in place, firedrills. Lack of listening to employees that have ways to win. Too many 'yes' folks and not enough, 'is this right for employees and the business' folks. People in higher up positions that shouldn't be. Complete and total lack of accountability on upper managements part. Everything is shoveled down to others with demands to work weekends and be on call 24/7/365. Unrealistic goals constantly set that make no logical sense - the data even shows this. No raises, no bonuses (except for management, maybe) due to poor 'leadership' over past years. New 'leadership' is operation based, so anyone doing any actual work is now drowning in reports that get looked at once then they change their mind about what they want. Utterly ridiculous and shameful.

4
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