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Brightview Senior Living

Engaged Employer

Great pay and benefits - Entry level job - Vibrant Living Assistant Brightview Senior Living Employee Review

5.0
Jun 3, 2024
Recommend
CEO approval
Business Outlook

Pros

The pros of working at Brightview as a Vibrant Living Assistant outweighed a lot of the cons. - Build relationships with residents and create a personal bond with them (learn interesting story’s and history) - Great benefits (health insurance, lectures to learn more, small raises each year) - Great co workers (not all but most of them were wonderful to work with) - Free employee lunch with multiple options - Lots of learning experiences I did learn a lot of new skills working this job. There were a lot of things that were worth it.

Cons

There were something’s I would say that made the time working here stressful. You work hands on with the residents and became very close with many. Management dropped the ball when it came to telling employees (especially ones who were in close contact with..) when a resident had passed. Days would go by and co workers and I would wonder were someone had been and through a grape vine you’d find out they passed. They tell you there is room for advancement and growth but I did not see any of that in my time working there. I feel that management also got a lot of praise for the work that regular employees did. You can get a raise once a year.. but the percent of your raise is based on a “review” and you could do great but one small thing will prevent you from the full percent in raise. And the last thing would be that I feel that management did a very minimum effort job to keep employees feeling truly comfortable doing their job with issues from other co-workers. That is one of the main reasons I left this company.

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Brightview Senior Living Response
2y
Thank you for sharing your experience with us. We're pleased to hear that your time as a Vibrant Living Assistant at Brightview brought many joyous moments, from building relationships with residents to enjoying our benefits and the camaraderie of your coworkers. We take your feedback seriously and apologize for any shortcomings you experienced. Communication regarding the passing of residents is crucial, and we're committed to improving our processes to ensure all team members are informed and supported during such times. We appreciate your perspective on advancement opportunities and performance reviews. At Brightview, we offer several growth paths through our BADGE program and are committed to ensuring fair performance evaluations. Your comments about management and coworker dynamics are noted. We strive to create a supportive environment for everyone and will address these concerns to foster a better workplace culture. We value your advice and are dedicated to continuously making improvements. Thank you for sharing your insights, and we wish you all the best in your future endeavors.

Explore other reviews about Brightview Senior Living

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I am retired from a career in programs at a non profit human services organization and working part-time at Brightview Senior Living has given me the opportunity to continue to use my skills and experience plus find purpose and engagement in my retirement years. The work is so rewarding! I am able to develop meaningful relationships with the residents and the work environment fosters positive team collaboration with fellow co-workers.

Cons

There are no cons for me.

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Brightview Senior Living Response
2w
Thank you for your thoughtful review and for being part of the Brightview family for more than 10 years! We're honored that Brightview has provided you with an opportunity to continue making a meaningful impact in retirement. It's so wonderful to hear that you've built strong relationships with residents and enjoy collaborating with your fellow associates. Thank you for your kind words and encouragement. We truly appreciate all that you do!
2.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Sounded very good during orientation

Cons

I was hired as a Med Tech for the new Northfax location, but what was promised in the interview completely changed once hired. Because the community lacked the necessary operational licensing to have Med Techs working, management forced new hires to travel to various locations across Virginia and Maryland to work shifts as CNAs. While they claimed this was "training," it was explicitly admitted that it was just to give us hours because the Northfax site wasn't ready and wouldn't be for months. How can you "train" for a role you do not currently have the operational ability to perform at that site? Furthermore, this training could have easily been done at the locations they sent us to, rather than forcing excessive travel. The locations they demanded we travel to completely defeated the purpose of applying to a convenient, local community, and no mileage or gas reimbursement was ever offered to cover the extra commuting costs TO WORK these CNA shifts. When I politely voiced these concerns to local administration, the response was highly unprofessional. I was told I was "not a team player," that this wasn't the company way, and I was openly threatened that speaking up would hurt my chances of future advancement. Leadership used guilt tactics to cover up the fact that their own operational processes and licensing were not in order. Furthermore, when I requested to pause traveling to distant locations until I could speak with HR, local administration—including top site leadership acting as the regional HR contact—attempted to write the situation up as a "refusal to train" just to cover themselves. As of now, I still have yet to receive a response from regional HR to confirm if cross-state assignment in a different state where an employee holds no local license to work is even compliant. They tried to create a justifiable record against me when I chose to remove myself from that environment. You cannot force people to take a job they did not ask to do and then try to make them feel like they are doing something wrong. While CNA duties are a natural part of a Med Tech's scope, full disclosure from the start would have been the honest approach. The extreme lack of transparency from administration and the manipulative environment made it clear this culture was not what was sold to me. It was a massive management issue involving misrepresentations that go unaddressed.

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Brightview Senior Living Response
21h
Thank you for taking the time to share your experience. We are sorry to hear that your expectations were not aligned with your experience, and we recognize how frustrating that can be. In our communities, all caregiver positions, including Medication Technicians, are expected to provide direct resident care as part of their role. This expectation is outlined in our job postings, detailed in our job descriptions, and reviewed during new associate orientation to ensure team members understand the responsibilities of the position. As with many newly opening communities, it is common practice to provide associates with training opportunities at nearby established communities before the new location welcomes its first residents. This approach allows team members to build familiarity with our standards, workflows, and resident care expectations while ensuring they have meaningful work and support during the pre-opening phase. We understand that travel and temporary assignments may not be the right fit for every individual, and we respect that employment is a mutual commitment. When expectations are not met on either side, both the associate and the company have the right to determine that separation is the most appropriate path forward. We appreciate your feedback, as it reinforces the importance of setting clear expectations throughout the hiring and onboarding process. If you would like to discuss your experience further, we encourage you to contact our Director of Employee Relations, Vicki White, at (410) 962-0595. We wish you the very best in your future endeavors.
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