You'll Hate Yourself - Customer Service Representative Brightway Insurance Employee Review

Almost everything else. I've never seen a company try so hard to lose customers and go out of their way to not keep business. Writing agents are treated like gods even though they never do their jobs and agents that keep winning "agent of the year" year after year are called out by customers often as THE REASON they have left the company and will be telling their friends to never do business with the company. You try to bring up these issues with management and they bite back with, "Well what do you suggest we do?" but suggestions always fall on deaf ears. This company will do whatever it can to fail to give you resources to help customers out. Agents will tell customers there is nothing they can do for them because they don't actually feel like helping them out. If you call an agent and tell them that a certain customer wants to speak to them, they will LAUGH IN YOUR FACE, sigh disgustedly, or outright tell you no. If you were raised to do the right thing, you will go mad working for this company. If you have any customer service skills at all, they are wasted here because you will not be able to help out the customer to the best of your ability solely because of this company and its failures, This company also plays favorites hard and constantly promotes brown-nosers and those who put forth the minimum amount of effort while those of us who are working our tails off are left to the wayside and punished constantly for actually helping people out. There is no room for career growth unless you feel like sucking up to everyone and losing your pride and dignity in the process. They will hold quarterly meetings that mean absolutely nothing to anyone who isn't an agent or an owner and constantly cut benefits. I do not recommend you work for this company.