Feb 5, 2025
Brightway Insurance Response
1yThank you for taking the time to share your detailed thoughts. We are disappointed to hear your time at Brightway felt misguided and your contributions felt misunderstood. As the insurance marketplace has evolved in recent years, Brightway proactively recruited a new CEO to re-energize our focus on our agents and customers, and apply new technologies to better serve the needs of both. Nick Clements has done exactly this, and the feedback on the changes he has implemented have been overwhelmingly positive – from agents, customers and our employees.
That is not to say that our strategy has not shifted as we evolve to maintain a leadership position in the marketplace. This change has been challenging for some employees, as roles have also shifted to support the new strategy and a small number of positions have been eliminated to ensure budgets are allocated to drive results. The pressure to deliver for our agents and customers each and every day is very real. However, the results demonstrate that we are succeeding and Brightway is well positioned for the future thanks to our solid strategy, leadership team and our employees who care deeply for our agents and customers.