Don't be Fooled by the Facade. Poor Company Culture, Management, and Work Environment. - Customer Service Associate Brilliant Earth Employee Review

I worked at Brilliant Earth for over a year and within that time, the facade wore off quickly. - First, they lure candidates by creating a job posting that sounds mission focused and that you will actually be helping people in under privileged countries... this is a lie. They post job posting on non-profit job sites, when they are obviously a for profit company. Their mission couldn't be any father from the truth. None of the work you do as an employee relates to any non-profit work. Its all about sales and the bottom line. - They squeeze as much out of you as they can as an employee. Hours are terrible. You work from 9 hour shifts and always expected to stay late, otherwise you get gleaming stares if you actually leave on time. And if you're on the customer service/sales side, you're definitely working weekends. - Management puts incredible pressure on you to complete a workload of what 2 people can handle. The expectations are unrealistic. If you ask for help, they basically scoff at you because help is viewed as incompetent. - Managers show favoritism and create cliques within the office. Poor cultural sensitivity. It's pretty much a "Mean Girls" atmosphere. - Managers are unsupportive and micro-manage while using negative reinforcement, thinking this will make employees work harder. - Most employees are burnt out from the high demands of this company. No surprise the turnover rate is so high. Any employees/managers that have stayed for over a few years are part of this core clique within the company. I've seen dozens of people hired and quit within weeks/a couple months of being there because they realize this company is not what it seems. - Managers have a bad habit of gossiping and making fun of customers. - CEO's are impersonal and don't really talk to employees except for a few management. They're locked inside of their office most days. - Compensation... a joke. You don't get paid nearly enough of what you should for the amount of work you are expected to complete. Especially living in San Francisco, you are not earning a living wage here. - Company culture... shady. See above points. - Overall this is a very hostile and uncomfortable working environment. I DO NOT recommend anyone to waste their time with this company. Notice how their last few positive reviews were made in a short period of time.. that's because they gave incentives to current employees to leave positive reviews. Another shady attempt by BE to cover up their ugliness.