Great place to learn you deserve better. - Anonymous employee Brilliant Earth Employee Review

1.0
Feb 21, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Top Five: 1) Steady paychecks every two weeks. 2) Snacks in the break room and sometimes free lunches and booze. 3) Kool-Aid. A lot of Kool-Aid. 4) Wonderful, fellow, beaten down workers to commiserate with on the shared experience of what can only be described as a very dysfunctional relationship. 5) It could be worse. 6) You have to work somewhere.

Cons

There are many to list, but let's just pick one: "Open PTO" What does that even mean? Well, it partially means the company is no longer on the hook to pay out anything to you when you leave, since you don't accrue anything. Oh, and you will leave, they're counting on it. Pretty sure it's in their business plan somewhere to have people leave before they have to start actually paying them what they're worth or providing them with better opportunities within the company. This 'Open PTO' thing is sold to employees as a great and wonderful option, freeing them from the old corporate labels of SickTime and Vacation, but it's not as easy as it sounds. You have to fight for any significant amount of time away from work, regardless of what you want to call it. This also applies to breaks and/or lunches, which the company culture perpetuates as a guilty pleasure. They get away with this and avoid the eyes of the labor board by paying you as a salaried employee rather than hourly. No time clocks! Isn't that great? Nope. The extensive list of cons all amount to one basic rule of this company; Them first, you last or essentially, profits over people. (This applies to their customer base as well, btw) Don't buy the hype of their extensively researched and highly sus, feel-good, humanitarian driven, marketing campaign. That is purely a strategic move to get/lure people in the door. They care most about the bottom line at the expense of both customers and employees. But, hey, if you're into that kind of thing, go for it. Don't say I and the other bad reviews didn't warn you and please take the good ones with a very huge grain of salt, I wouldn't be surprised if they're planted.

Explore other reviews about Brilliant Earth

5.0
Jul 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Brilliant Earth I feel truly cares about you as an individual. Great work life balance. Good benefits. The people you work with are very supportive.

Cons

I do not have any cons so far.

1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits Bonus “opportunities” Jewelry Discount

Cons

Complete mismanagement from the top down. The company has aggressively expanded its showroom footprint over the past five years despite many locations struggling to generate meaningful profits. Instead of fixing operational issues, leadership continues opening new stores while the business and stock price have steadily declined. Product quality has noticeably deteriorated over the years. Precision, craftsmanship, and consistency are nowhere near what they once were. Manufacturing has largely been outsourced to third-party vendors, primarily in India, yet the company continues to market itself as a premium luxury brand. The company’s values have also become increasingly performative. It promotes a “Beyond Conflict Free” mission while sourcing diamonds from Angola under the justification that the country is “on the pathway.” At the same time, leadership seems more focused on replacing human expertise with AI wherever possible than investing in employees or improving the customer experience. Sales expectations are completely detached from reality. Sales Consultants are expected to hit quarterly targets as high as $330,000, and falling below 100% of quota can lead to disciplinary action regardless of market conditions, inventory shortages, or showroom traffic. Management roles are equally unsustainable. Managers are expected to be administrators, salespeople, recruiters, trainers, conflict mediators, HR partners, coaches, and upward managers—all simultaneously—without the staffing or support needed to succeed. The workload is excessive, accountability flows only downward, and leadership consistently prioritizes unrealistic growth metrics over employee well-being or operational excellence.

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