Don't waste your time. Any place is better than here! - Customer Experience Associate Brilliant Earth Employee Review

1.0
Apr 6, 2018
Recommend
CEO approval
Business Outlook

Pros

They do a great job at recruiting an amazing team of people who share similar values and care about the company mission.

Cons

RED FLAG!! ALARMINGLY HIGH TURNOVER RATE!! If you want to leave everyday feeling like you lost, this is the place for you. They will try and entice you with the idea of a team sales environment. Don't be fooled. This is just like any other cutthroat sales job. It is almost impossible to hit a sales goal and no matter how efficiently you try and allocate/manage your time. It is never enough for them. There will be a weekly meeting with you and your manager to serve as a constant reminder that you aren't doing enough. There is little to no autonomy with the sales role, prepare to be micromanaged harder than you ever have before. Be mindful of the misleading job description, the sales role is more like a call center representative on slower appointment days. Their pillars of culture are catastrophically inaccurate representations of how the company culture actually operates. They genuinely don't care about anything except $$$. I personally witnessed managment filling out Yelp and Glassdoor reviews themselves so please do not believe everything you read!!

Explore other reviews about Brilliant Earth

5.0
Jul 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Brilliant Earth I feel truly cares about you as an individual. Great work life balance. Good benefits. The people you work with are very supportive.

Cons

I do not have any cons so far.

1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits Bonus “opportunities” Jewelry Discount

Cons

Complete mismanagement from the top down. The company has aggressively expanded its showroom footprint over the past five years despite many locations struggling to generate meaningful profits. Instead of fixing operational issues, leadership continues opening new stores while the business and stock price have steadily declined. Product quality has noticeably deteriorated over the years. Precision, craftsmanship, and consistency are nowhere near what they once were. Manufacturing has largely been outsourced to third-party vendors, primarily in India, yet the company continues to market itself as a premium luxury brand. The company’s values have also become increasingly performative. It promotes a “Beyond Conflict Free” mission while sourcing diamonds from Angola under the justification that the country is “on the pathway.” At the same time, leadership seems more focused on replacing human expertise with AI wherever possible than investing in employees or improving the customer experience. Sales expectations are completely detached from reality. Sales Consultants are expected to hit quarterly targets as high as $330,000, and falling below 100% of quota can lead to disciplinary action regardless of market conditions, inventory shortages, or showroom traffic. Management roles are equally unsustainable. Managers are expected to be administrators, salespeople, recruiters, trainers, conflict mediators, HR partners, coaches, and upward managers—all simultaneously—without the staffing or support needed to succeed. The workload is excessive, accountability flows only downward, and leadership consistently prioritizes unrealistic growth metrics over employee well-being or operational excellence.

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