Millennials Beware - Customer Experience Associate Brilliant Earth Employee Review

2.0
May 19, 2018
Recommend
CEO approval
Business Outlook

Pros

Health Insurance, salaried, vacation days

Cons

***This is an accurate description of how the work environment is at Brilliant Earth, the one and two star reviews on here are also accurate*** Brilliant Earth boasts about a team enviornment and culture. They will dangle a starting salary in front of you that seems great. As soon as you are through with your training that takes too long and is not helpful, you become a numerical selling machine. Beware that everything you are told in the interview process is a lie. You will work at least 10 hours a day, just to keep your head above water (you will not be paid overtime as you are salaried and this company exploits that). You will also receive countless emails each day sent out to the entire sales team saying you are not working fast enough and that you need to be making more money; micromanaging at its best. Each week your manager will tell you that you are not working hard enough even if you hit your numbers and have positive feedback from customers. This should be the biggest red flag. Also, the company has an alarmingly high turnover rate, almost everyone in the company is gone before a year is up. This is because people are leaving because of the high stress environment that was said to be an amazing team environment. In reality it is a cut throat sales environment that is not adequately managed for success. Do NOT let the sparkle and dazzle of the interview process fool you, with in a month you will be realizing you made a huge mistake.

Explore other reviews about Brilliant Earth

5.0
Jul 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Brilliant Earth I feel truly cares about you as an individual. Great work life balance. Good benefits. The people you work with are very supportive.

Cons

I do not have any cons so far.

1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits Bonus “opportunities” Jewelry Discount

Cons

Complete mismanagement from the top down. The company has aggressively expanded its showroom footprint over the past five years despite many locations struggling to generate meaningful profits. Instead of fixing operational issues, leadership continues opening new stores while the business and stock price have steadily declined. Product quality has noticeably deteriorated over the years. Precision, craftsmanship, and consistency are nowhere near what they once were. Manufacturing has largely been outsourced to third-party vendors, primarily in India, yet the company continues to market itself as a premium luxury brand. The company’s values have also become increasingly performative. It promotes a “Beyond Conflict Free” mission while sourcing diamonds from Angola under the justification that the country is “on the pathway.” At the same time, leadership seems more focused on replacing human expertise with AI wherever possible than investing in employees or improving the customer experience. Sales expectations are completely detached from reality. Sales Consultants are expected to hit quarterly targets as high as $330,000, and falling below 100% of quota can lead to disciplinary action regardless of market conditions, inventory shortages, or showroom traffic. Management roles are equally unsustainable. Managers are expected to be administrators, salespeople, recruiters, trainers, conflict mediators, HR partners, coaches, and upward managers—all simultaneously—without the staffing or support needed to succeed. The workload is excessive, accountability flows only downward, and leadership consistently prioritizes unrealistic growth metrics over employee well-being or operational excellence.

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