Pros
The people in the office were the only pro
Cons
-Brilliant Earth is notorious for bait and switching. Brilliant Earth verbally agreed with my asking salary during the final stages of the interview, just to come back with an offer that was just under $10,000 less than what we discussed. -The turnover is obscenely high, higher than any other retailers I’ve worked at our managed. A big part of it has to do with the PTO policy, they are unwilling to accommodate reasonable time off requests. After exiting the company, the team expressed to me that they had a back door agreement amongst them in the days they would call out, just to make it to things as simple as family functions. As their direct supervisor I would not have say in their time off, it would be piped up to regional leadership/HR for approval. In the 12 months I was there, we had 16 sales associates, and coordinators who resigned. One only made to the second day of training before they saw the writing on the wall. - The work load is grueling both for leadership and sales representatives. The goals are unrealistically high, the customers can become very irate very quickly due to operational inefficiencies particularly when it comes to repairs and the stress of upper management and their belittling approaches added a level of stress and anxiety to sales associates I have never seen in my career. - Upper management is a nightmare to work with. HR is very passive aggressive and has been caught gossiping with each other on multiple occasions. Upper management is condescending and belittling. On top of not showing up to my 4th interview…yes you read that correct 4th of 5 interviews.
