Why Buildium is the best company to work for in Boston - Senior Content Writer Buildium Employee Review

5.0
May 3, 2017
Recommend
CEO approval
Business Outlook

Pros

Companies love to talk about their commitment to transparency, work-life balance, competitive salaries, long-term employee growth, and a work-hard, play-hard work environment. Buildium is the only company I have ever encountered that actually commits to these vital aims on a daily basis. It starts with the hiring process. Buildium has a no-BS approach to finding and hiring great candidates. They actually read the resumes that are submitted to them; and if you're a good fit, they will contact you quickly. They value a great fit on both sides--you can trust that they'll be as transparent with you about the role as you can be with them about your wishlist for your next job. If it's a good fit, the hiring process moves quickly; you won't have to jump through unnecessary hoops or wait for weeks to find out where you stand. When they're ready to make an offer, they'll do so right away, and will work with you to choose a start date that takes your current circumstances into an account. The entire company, from recruiting to leadership, are committed to paying people well--they take pride in saying, "Wow, you've been paid unfairly for years--hope you're ready to finally be paid what you deserve!" It's incredibly refreshing for an employer to refuse to cheat you on your salary based on what you've been paid in the past. Buildium sets a high standard that other employers should follow if they want to hold on to their employees. Once you're hired, you'll find that working at Buildium is exactly as it was described. Your coworkers will be some of the smartest, most dedicated people you'll ever meet, with a huge range of personalities and talents that enrich the company, inside and out. What's unique about Buildium is the trust in its employees at every level. "Micro-management" might as well be a four-letter word here. If you got the job, your entire department trusts that you have the talent, intelligence, and commitment it takes to fulfill your objectives. Every person in your department (and beyond) will celebrate your successes at every opportunity. If you have an idea or insight, you'll be encouraged to implement it however you see fit, because all data is good data. You won't feel constrained by your position in the company's hierarchy; in fact, you'll rarely think about your title at all. You'll simply feel like another member of a talented team of individuals working toward a common goal, with each person's unique contributions being valued equally. Buildium has the spirit of a start-up with the stability of a well-established company. Buildium gives its employees unlimited PTO--and unlike other companies, this isn't a tactic to get you to take less time off. You're trusted to get all of your work done on your own schedule; so get ready to book a trip, set your OOO message, and actually enjoy your time off. No one's resenting you for not being there. If you're feeling under the weather, you can just work from home; there's no pressure to come in if you're not feeling your best. You can dress however you like--seriously. You can choose a schedule that works for you, as long as the work gets done. You won't feel pressured to "appear busy" or allow work to bleed into your free time. You'll actually get to know your coworkers as people, not just colleagues. Even if property management is an industry that you've never thought about before, you'll come to feel passionate about Buildium's contributions to the industry. You'll feel personally invested in the company's success--and the company will reciprocate that with an interest in your career growth. Buildium's CEO, Michael, is truly focused on the right things. He's equally committed to making Buildium a great place to work; creating a fantastic customer experience; and making sure that the company achieves sustainable success in the long-term. His commitment to ethical, transparent leadership is unprecedented and inspiring. Michael, HR, and many other Buildium executives are as tapped in to the goings-on at the company as it's possible to be, and they genuinely value and act upon feedback. If you're self-motivated; collaborative; insightful; passionate; have a sense of humor; and are looking for a company that actually practices what it preaches, you'll find a home at Buildium.

Cons

Buildium is at a point in its history where there's a lot of new blood coming in, and some of its older employees have moved on. It's important for the company to handle this inevitable transition well, making new employees feel as integrated and invested in the company as people who have been there for years; while also making sure that older employees don't feel like the culture has been diluted. I think that Buildium is more poised to stick this landing than any other company I've seen.

Explore other reviews about Buildium

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good culture Good pay Good product market fit

Cons

None at the moment I can think of

1.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

You'll learn some of the basics of cash accounting.

Cons

I joined Buildium as a Product Support Engineer thinking I’d be providing technical support for their property management software. What I actually got was a high-volume call center job with unrealistic expectations, abysmal working conditions, and zero regard for employee well-being. If you’re considering a support role here, do yourself a massive favor and RUN from this company before you waste any time or mental energy. The environment is straight out of a boiler-room call center. You’re expected to be plugged into a headset for the vast majority of your shift with barely any breaks. Management breathes down your neck with relentless micromanagement—monitoring every call handle time, after-call work, customer satisfaction score, and even how long you stay in “not ready” status. There’s zero trust or autonomy. It creates a stressful, demoralizing atmosphere where you’re constantly on edge, afraid to even step away for a quick bio break or a moment to collect your thoughts between calls. This isn’t modern tech support; it’s old-school surveillance disguised as “performance management.” The customer interactions make the job truly unsustainable. Property managers and owners expect you to have full CPA-level expertise on complex bookkeeping, accounting principles, tax implications, and financial reporting. It wasn’t uncommon to spend 30–45 minutes on a single call not troubleshooting the software, but literally walking clients through how to balance their own ledgers, reconcile accounts, or fix basic financial errors that should have been handled by their own accountants. You end up providing unpaid accounting consulting on top of product support. This mismatch between what the software actually does and what customers demand puts way too much burden on the support team. The business model is fundamentally broken and not scalable long-term. Buildium’s support model feels years behind the competition. AppFolio figured this out a long time ago by shifting to chat-based support, which is far more efficient for both agents and customers. It allows for better documentation, multitasking, and far less vocal and mental exhaustion than back-to-back phone calls. Buildium stubbornly clings to voice support in 2026, and the result is exactly what you’d expect: higher burnout, lower-quality interactions, and frustrated customers who feel rushed because agents are just trying to survive the queue. Tax season takes this nightmare to another level. For roughly three straight months you’re expected to be on non-stop phone calls from 8 AM to 7 PM (or later), day after day, with almost zero downtime between calls. The volume is relentless, customers are panicked about deadlines, and the pressure never lets up. It’s physically and mentally exhausting, destroys any semblance of work-life balance, and leaves you dreading every single workday. Compensation was nowhere near high enough for the level of stress, specialized knowledge required, or hours demanded. Even after I moved up to the senior support team, I received zero raise whatsoever. To add insult to injury, I was still expected to handle a full load of regular phone support calls on top of the elevated senior-level responsibilities. My overall workload and capacity essentially doubled with no additional pay or relief. It felt like a bait-and-switch “promotion” designed to extract more labor without rewarding the people doing the heavy lifting. Management was absolutely abhorrent. They set insane, ever-escalating expectations and operated with the pervasive attitude that nothing you did was ever good enough. Metrics were weaponized, feedback was almost exclusively negative, and there was zero recognition, support, or empathy for the impossible position they put frontline staff in. The culture was toxic, punitive, and built for high turnover rather than employee retention or growth. In short, this role will crush your enthusiasm, mental health, and work-life balance faster than you can imagine. The combination of constant micromanagement, unrealistic customer demands, outdated phone-heavy processes, brutal seasonal hours, inadequate pay, and terrible leadership makes Buildium’s support organization unsustainable for both employees and the business itself. Save yourself the burnout and look elsewhere—there are far better opportunities in proptech and SaaS support. I left as soon as I could and have never looked back. RUN.

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