Company is great...if you're not a Tier 1 - Technical Support Analyst Bullhorn Employee Review

2.0
Aug 29, 2018
Recommend
CEO approval
Business Outlook

Pros

Coworkers are AMAZING Office vibe off the Tier 1 floor is great

Cons

HR won't do anything to help you get unplanned time for a medical necessity without using one of your call offs if operations declines your request for PTO Depending on the product you support, you're taking calls for something that is in a constant broken state. With certain products being forever broken, when you get cross trained you have to manage ticket queues of well over 40 as well as take calls for 8 hours a day because of hold times leaving you with no option but working overtime to get things done. If you don't keep up with everything, your supervisor will message you constantly asking for updates on tickets despite being on calls. There is no communication between leadership and Tier 1. Most things are kept secret, and it makes the floor feel like nothing is being done - especially when things get progressively worse. If leaders cannot relate to your situation, they will talk down on you and make you feel like less of a person because you don't meet their description of "normal"

avatar
Bullhorn Response
7y
As someone who started their career in T1, and who is now responsible for leading the T1 team - your comments concern me. While the majority of the feedback we receive is positive, it's really important to me, the company, and our culture that we learn from where we may have gone wrong. I want to hear your feedback. If you're comfortable, please reach out to me so we can have a discussion.

Explore other reviews about Bullhorn

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

-Brand is well-known, Bullhorn has established their position in the market, navigated numerous highs and lows through the years, and remains at the top -Constantly evolves with the industry, feels like the business strategy is ahead of the curve and not behind the curve -Dynamic and innovative, I learn new things constantly and I am rarely bored here -Consistently promotes from within and encourages career growth via ad-hoc opportunities and stretch projects, invests in talent via leadership programs -Culture of excellence, attracts high-achievers, high standards are balanced with the flexibility of a remote-first environment and trust, leaders treat you like adults and empower you to manage your own time and work -The core values are aligned with my personal values, and employees actually live them (leadership included) -The people are the best: Agile, collaborative, smart, innovative, and they CARE about each other, about the work, and about the industry; global workforce offers incredible opportunities to learn about and work with other people toward a common goal

Cons

-Bullhorn changes and evolves with the industry, which sometimes causes shifts in projects, priorities, and teams. If you don't like change and/or can't connect your day-to-day work to the bigger picture strategy of a company and pivot accordingly, this isn't the place for you. The expectations and pace aren't for everybody (but 10/10 would recommend to the right person).

avatar
Bullhorn Response
6d
This is a really terrific review, and is one of the accurate portrayals of our company. For all the PROS, the cons are real - we move quickly, and a certain type of talent thrives here. I hope you continue to love it and feel energized by where we are going - if not, you know where to find me!! - Kelley Morse, CPO
5.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Approachable leadership that leads by example Excellent managers Top notch culture and people Flexible and remote work options Great work/life balance Unlimited PTO Solid health benefits + 401K Mentorship program Always evolving - keeps you on your toes Constant learning opportunities

Cons

Always evolving can also be a con - while I personally thrive in this setting, the constant change can (and has been) not ideal for some, especially in the last few years.

1
avatar
Bullhorn Response
6d
This is an incredibly thoughtful review. What sticks with me is the part on seasons and living through each of them. Getting through winter makes the summer feel just that much better, and while you're toughing it out, the relationships only deepen in times of challenge. It's a really good analogy. Thanks for giving me a few to mull on this morning. Hope you continue to love it here, thrive here through all the seasons ahead! - Kelley Morse, CPO
See reviews by: Helpful|Rating|Date|All