Decent place to work for if you aren't Support - Technical Support Engineer Bullhorn Employee Review

- The position doesn't pay enough for how much work you do. The challenge of being in a fast paced environment should be awarded appropriately. - The training was weirdly organised. They would start you off slow and hold your hand, but then it quickly ramps up towards the last 10% of your Training and you just get pushed into the deep end. When I had my training, I was required to be in continuous Zoom calls for at least 5-6 hours in the day and I was asked to have my webcam on constantly. That isn't healthy. - QA metrics are designed for that high CSAT score, but they are unrealistic to maintain, and you are reduced to acting like a robot in order to meet those standards. You are expected to close a certain amount of tickets per week which is doable, but not when the system works against you by ignoring the outlier cases that every Support person has to deal with. The system rewards closing quick and easy tickets over challenging tickets. - To enhance how robotic they want you to act as a Support, there's a plethora of Knowledge Base articles telling you how to say things in a very exact and precise order. Most customers will respond in a way that isn't in line with how the article thinks they will respond, unsurprisingly. We are technical analysts, not an answering machine. - You are Supporting a constantly broken system, with most issues not having a solution on the horizon. Be prepared to share a lot more bad news than you usually might.