Smoke and Mirrors - Technical Support Engineer Bullhorn Employee Review

1.0
Aug 29, 2023
Recommend
CEO approval
Business Outlook

Pros

Bullhorn is great on the surface level. You get benefits and meet great people

Cons

A major con is the metrics. If you want to stay on top of your metrics, don’t take PTO. It’s not fair but that’s the only way to meet your goals. The bonus is also hard to reach just like your manager or a senior leader. Bullhorn is a complex software so training won’t be enough. The pay is also a problem. For the amount of work you do and the fact that you have to be on call sometimes, the pay should be higher. The morale of the teams is low because of the low pay. A group of analysts were recently let go because they eavesdropped on conversation being had about pay. The pay and the unfairness in the workload is a serious issue yet your lead will still give you unfair warnings. The weekly meetings with your lead is also not what it seems. It’s not coaching but finding things that have nothing to do with ticket closes to report you for. You also will be constantly compared to other coworkers as well. Tier 1 is the worst position you can have. They added additional tiers to the tier 1 role so you can go from a tier 1 analyst to a tier 1 analyst 2 role. It’s literally the same role which is why I said this was all smoke and mirrors. I haven’t heard experienced such a thing until Bullhorn. Despite all the town hall meetings, leadership doesn’t care about tier 1.

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Bullhorn Response
2y
As a former employee, we wish you the very best in your next career chapter. What people do for work is a huge part of their lives, and it's important that everyone find a place where they can find fulfillment and happiness. Sounds like Bullhorn wasn't the right place for you. We're excited about the transformation we are undergoing in our Support organization and many of our Support and T1 employees are supportive and aligned to our vision for the team as well. The leadership team is committed to ensuring ALL of our employees have an incredible employee experience here - and sometimes that includes making tough calls about employees who are not upholding our core values in a public way and poisoning our culture. We very much believe in our open door policy, and that not all of our employees will love every decision we make. We're open to hearing that feedback and having a dialogue about any disagreement, but it must be done in a professional manner. - Kelley Morse, CPO.

Explore other reviews about Bullhorn

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

-Brand is well-known, Bullhorn has established their position in the market, navigated numerous highs and lows through the years, and remains at the top -Constantly evolves with the industry, feels like the business strategy is ahead of the curve and not behind the curve -Dynamic and innovative, I learn new things constantly and I am rarely bored here -Consistently promotes from within and encourages career growth via ad-hoc opportunities and stretch projects, invests in talent via leadership programs -Culture of excellence, attracts high-achievers, high standards are balanced with the flexibility of a remote-first environment and trust, leaders treat you like adults and empower you to manage your own time and work -The core values are aligned with my personal values, and employees actually live them (leadership included) -The people are the best: Agile, collaborative, smart, innovative, and they CARE about each other, about the work, and about the industry; global workforce offers incredible opportunities to learn about and work with other people toward a common goal

Cons

-Bullhorn changes and evolves with the industry, which sometimes causes shifts in projects, priorities, and teams. If you don't like change and/or can't connect your day-to-day work to the bigger picture strategy of a company and pivot accordingly, this isn't the place for you. The expectations and pace aren't for everybody (but 10/10 would recommend to the right person).

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Bullhorn Response
5d
This is a really terrific review, and is one of the accurate portrayals of our company. For all the PROS, the cons are real - we move quickly, and a certain type of talent thrives here. I hope you continue to love it and feel energized by where we are going - if not, you know where to find me!! - Kelley Morse, CPO
5.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Approachable leadership that leads by example Excellent managers Top notch culture and people Flexible and remote work options Great work/life balance Unlimited PTO Solid health benefits + 401K Mentorship program Always evolving - keeps you on your toes Constant learning opportunities

Cons

Always evolving can also be a con - while I personally thrive in this setting, the constant change can (and has been) not ideal for some, especially in the last few years.

1
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Bullhorn Response
5d
This is an incredibly thoughtful review. What sticks with me is the part on seasons and living through each of them. Getting through winter makes the summer feel just that much better, and while you're toughing it out, the relationships only deepen in times of challenge. It's a really good analogy. Thanks for giving me a few to mull on this morning. Hope you continue to love it here, thrive here through all the seasons ahead! - Kelley Morse, CPO
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