Run!!! Worst upper and project management ever - Level 2 Technician BusPatrol Employee Review

1.0
Jun 29, 2022
Recommend
CEO approval
Business Outlook

Pros

Great benefits if you could ever plan a date to actually see your doctors. They spend a lot of money on silly swag stuff like electric hand warmers for winter that you’re supposed to hold in your hand to use… but also you’re supposed to be working. The guys at the tech level are great and we mostly all work well together.

Cons

Management keeps breaking the system to try and squeeze more money. Once we get a routine they switch it up to try and make it bigger better faster at the expense of our sanity and health. They are only concerned about the bottom dollar and not the actual quality of the work achieved. That turns into more rework at the companies expense which then gets squeezed out of the hourly s. None of upper management has been a field tech with this company and they have zero clue how to install their own product. They will have you work 0700 to 5pm one week then switch you to 430-2am the next like we are robots. Technicians are barely recognized and never promoted. Our level 3 techs are terrible and we have level ones that will better do better work than everyone and everyone. This company go to jog to fast and there’s definitely some nepotism in the upper management. People totally unqualified are running the show. They will eventually lose their good employees because we are done being yoked around for barely market pay.

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BusPatrol Response
4y
Thank you for your feedback, we truly appreciate the work our techs do and will use your comments to continue to improve our field service organization for our employees and our customers. We strive to keep our techs on a predictable shift, however, there are times when our customers require flexibility in when we install. When we make adjustments to schedules or work times, we attempt to give as much notice as possible. We would be happy to talk to you about this and your other concerns, you can reach out to field service leadership, or if you would prefer to remain anonymous you can reach out to People Operations. If you are interested in other roles within field service or the rest of the organization, you can reach out to our Talent Acquisition organization for information on other opportunities or career opportunities/advisement.

Explore other reviews about BusPatrol

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Pruposefully Mission led, Team Driven

Cons

Frequent Structure changes due to rapid growth.

5.0
Dec 11, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

When I first joined the company, I wasn’t completely sure whether it was truly mission-driven or simply using the mission as a talking point. It didn’t take long for me to see that their commitment is real. This organization genuinely prioritizes its mission of protecting children over the bottom line, and that authenticity shows in every part of the culture. The environment here is unlike any other workplace I’ve experienced. It feels like a family—supportive, collaborative, and grounded in shared purpose. Leadership doesn’t just say they care about employees; they consistently show it. They invest not only in our well-being, but in the well-being of our families as well. It’s rare to work somewhere where your paycheck directly contributes to saving lives, and that meaning gives my work a level of fulfillment I’ve never had before. The executive leadership team is approachable, engaged, and genuinely connected with employees at every level. From day one, this hasn’t felt like “just a job.” Instead, it’s a place where I feel I’m making a real contribution—to children, to families, to the community, and to overall safety. It’s incredibly rewarding to be part of something that truly matters.

Cons

The only downside is that the organization is not yet operating in every state. Given how important and impactful this mission is, this type of work truly needs to be available nationwide.

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BusPatrol Response
5mo
Thank you for sharing such a meaningful perspective. We’re grateful to hear that our mission and commitment to protecting children have come through clearly in your experience. Knowing that the culture, leadership, and sense of purpose have made your work fulfilling means a great deal to us. We appreciate your thoughts on continued growth and expansion, and we share your belief in the importance of bringing this work to more communities. Your advice about maintaining strong leadership connection is also well received; it’s something we deeply value as BusPatrol continues to evolve. Thank you for being part of the work we’re doing and for the impact you help create every day!
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