Understaffed and badly run - Anonymous employee CAI Employee Review

2.0
Feb 20, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Coworkers and managers are very nice. There is a lot of flexibility and many teams allow working from home when needed. They are involved in giving back to the community.

Cons

Low pay, frequent cycles of overstaffing and then going way too lean a few years later. All depts are at about 30% of the number of employees they should have. They don't pay overtime. They are putting all their money and staffing into RPA and AI while they lose huge long term contracts. About 80% of a major office was gone in a few months after they dropped a long term contract instead of giving the customer what they wanted. They have been firing long term employees and replacing them with cheaper interns and college grads, who get overwhelmed and quit. They keep hiring "experts" to fix the company but the experts are just spouting jargon and costing more money. The president and his VIP "experts" have been firing people to make room for each other so they can hire on more buddies.

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5.0
Mar 5, 2026
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Pros

Great people Good benefits Collaborative teams

Cons

Some weekend work is required

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CAI Response
3mo
We appreciate your time at CAI and thank you for leaving us a review! We are so happy to hear about your positive experience you had with CAI and the insight you provided. We wish you the best on the next step of your career journey!
2.0
Apr 20, 2026
Recommend
CEO approval
Business Outlook

Pros

- Opportunity to work on interesting, high-impact projects. - Flexible work environment that supports work/life balance. - Many talented and knowledgeable colleagues across the organization.

Cons

- Leadership dynamics can feel misaligned, particularly when less experienced teams are driving decisions that impact more tenured professionals. - Career growth feels unclear and, at times, unattainable without the "right" visibility or relationships. - Cross-functional friction is common, and navigating disagreement does not always feel supported or safe. - Compensation and advancement do not consistently reflect market expectations or individual contributions. - Organizational priorities can feel disconnected from the day-to-day experience of employees.

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CAI Response
2mo
Thank you taking the time to share your thoughts. The level of thought and care behind it reflects someone who is genuinely invested in seeing CAI succeed, and that does not go unnoticed. We're glad to hear that the opportunity to work on meaningful projects, the flexibility of our work environment, and the caliber of your colleagues have been consistent highlights. At the same time, we hear that your broader experience has left you with real concerns, and we take that seriously. We encourage you to connect with our HR team at HCM@cai.io directly to share your thoughts in greater depth. Every perspective from our team members matters, and we are committed to listening. Thank you for your continued dedication to CAI.
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