Pros
Working Remotely has been great.
Cons
Low pay for this kind of position. No PTO, No Holidays. No room for growth. Multiple accounts thrown onto one person, expected to be able to provide quality support when having to be prepared to answer calls from very different companies. Understaffed during shifts. People who don't answer calls for 90% of the shift are included in the counts leading to everyone else having to pick up the slack. There's no backup plan for if multiple people are out one day or if there's a huge increase in call volume for an emergency. Enforcement of policies is uneven. Performance "bonus" for each month is tied to a lottery system and only one person per category is drawn. Chance for a pay increase only comes once a year.
