Remote jobs but horrible company to work for - IT Service Desk Analyst CAI Employee Review

1.0
Apr 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote positions available making it “flexible”

Cons

This company is a slave workshop. Doesn’t support its employees at all. Doesn’t help develop employees. They blame their technical errors on the employees and constantly harass you. There is no team work. Management is pretty much absent and only appears to reprimand you even though they don’t teach you things. There is 0 hope of getting a different position. They lie to you about language bonus, saying you will get laid .75 per language and then they roll back on it and you only get paid .75 for all of the 4 different languages you are servicing. The benefits are horrible and non existent. No sick days, no paid vacations. Insurance is very expensive. Worst of all pay is very bad for the amount of work and responsibility they give. You can find a job paying you twice the amount doing the same thing. They are also very inflexible with changing your work schedule. They also end your insurance benefits on your same last day even though they charged you for the full month.

Explore other reviews about CAI

5.0
Mar 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people Good benefits Collaborative teams

Cons

Some weekend work is required

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CAI Response
3mo
We appreciate your time at CAI and thank you for leaving us a review! We are so happy to hear about your positive experience you had with CAI and the insight you provided. We wish you the best on the next step of your career journey!
2.0
Apr 20, 2026
Recommend
CEO approval
Business Outlook

Pros

- Opportunity to work on interesting, high-impact projects. - Flexible work environment that supports work/life balance. - Many talented and knowledgeable colleagues across the organization.

Cons

- Leadership dynamics can feel misaligned, particularly when less experienced teams are driving decisions that impact more tenured professionals. - Career growth feels unclear and, at times, unattainable without the "right" visibility or relationships. - Cross-functional friction is common, and navigating disagreement does not always feel supported or safe. - Compensation and advancement do not consistently reflect market expectations or individual contributions. - Organizational priorities can feel disconnected from the day-to-day experience of employees.

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CAI Response
2mo
Thank you taking the time to share your thoughts. The level of thought and care behind it reflects someone who is genuinely invested in seeing CAI succeed, and that does not go unnoticed. We're glad to hear that the opportunity to work on meaningful projects, the flexibility of our work environment, and the caliber of your colleagues have been consistent highlights. At the same time, we hear that your broader experience has left you with real concerns, and we take that seriously. We encourage you to connect with our HR team at HCM@cai.io directly to share your thoughts in greater depth. Every perspective from our team members matters, and we are committed to listening. Thank you for your continued dedication to CAI.
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