Unfair management let's you overwork and not pay commissions on time - Anonymous employee CARCHEX Employee Review

Thank you for taking the time to provide this review. Your review clearly indicates that you did not like working at CARCHEX and we are not pleased about that. We are a bit surprised that we are finding out about your dissatisfaction through this review. We have always believed our senior management team is accessible to all CARCHEX team members to address concerns just like yours. However, based on your review, it appears we may not have been as accessible as we believed. We will take that to heart and make sure we do a better job of being accessible. Designing an effective and fair commission plan is challenging for any business, so thank you for acknowledging that we have designed a great commission plan. We are, however, confused that you believed that we did not pay commissions on time. We have a fixed payroll schedule that does not vary - Specialists are paid on the 15th and last day of the month. The paycheck on the last day of the month pays commission on sales from the 1st through the 15th of the current month The paycheck on the 15th of the month pays commission on sales from the 16th – last day of the prior month PLUS all bonuses and overtime earned for the prior month. We are confused as to your statement regarding overworking our Vehicle Protection Specialists. Over the past year, Vehicle Protection Specialists averaged approximately 3 hours per week of overtime. However, many of our top performing Vehicle Protection Specialists averaged less than 1 hour per week of overtime. We stand by the fact that if you follow our proven sales process, utilize the coaching of our sales management team and work efficiently, you can earn top dollar without working more than 40 hours per week. If you felt overworked, we wish you would have let us know while you worked here so we could have coached you on ways to work more efficiently while still maximizing your earnings. Finally, regarding lead distribution, all Vehicle Protection Plan Specialists are assigned leads from the same sources once they have over 30 days of experience. Distribution of leads is accomplished through our proprietary CRM system and Sales Managers do not have the ability to steer leads from any particular source to certain Specialists. If a Specialist’s employment is terminated for not meeting sales goals (which is typical for any sales organization), it is only after coaching and training has been exhausted and the Specialist has not shown improvement. Finding, hiring and training a Vehicle Protection Plan Specialist is extremely expensive. It would make no business sense for CARCHEX to incur that expense and then purposely provide bad leads to that Vehicle Protection Plan Specialist so that their employment can be terminated. Again, we are sorry that you did not feel you had a mechanism to convey your concerns to the proper person(s) while you were employed at CARCHEX. We wish we could have addressed your concerns and you would have found success as a Vehicle Protection Plan Specialist at CARCHEX. We are still very interested in learning from you and as a result, getting better. Our door is always open to discuss the issues you mentioned in your review. Please feel free to reach out. Kevin Kiddy Talent Acquisition Manager kkiddy@carchex.com 410-527-9280 ext. 1490